I sat down and wanted to send you a short list of ways in which customers can get the upper hand at the business rental counter, but I know too much about this case to do this job. In more than six years at ERAC, I worked as a Grunt (“Management Trainee”), assistant and subsidiary manager, and finally as a fleet distribution manager. I know all the sad corners of the car rental store, and I think people should be informed about some of the games that go behind the counter. This list is really the tip of the iceberg; I left the company because I had some concerns about the company`s policy towards customers and employees, but of course I took a lot of information about the way. I assure you that each part is correct from February, when I left my article, that minor details may have changed, but I doubt it very much. Until 2005, Enterprise Rent-A-Car`s customer service was recognized seven times by J.D. Power and Associates as the greatest customer satisfaction for car rental companies in or near airports.  The company was elected in 2007 to ninth place in Business Week`s top 25 after-sales service providers.   For U.S. citizens, some credit cards and private auto insurance offer car rental insurance, so please contact your credit card provider and personal auto insurance for more information. The tenant can terminate the rental agreement if the rental car cannot be used due to defects that existed before the rental by the tenant. In the 2006-2008 model years, 66,000 of the company-ordered Chevrolet Impalas were purchased without side curtain airbags, saving the company $11.5 million (US$175 per vehicle), while airbags were the norm in retail models.
 The practice, which the company says “does not violate any federal mandate,” was made public across the country when cars that were removed from their rental fleet were sold claiming that page curtain airbags were included.  Approximately 5,000 Chevrolet Cobalts and Buick LaCrosses were also purchased and side airbags were omitted.  Enterprise admitted that it had made an inaccurate advertisement and sale of 745 Chevrolet Impalas, 2006-2008 model years, which were identified online as co-hanging bags when they did not. A company spokesman said customers who bought the cars would be informed and offered to buy them back from customers.  According to Safety Research and Strategies, a safety research company that regularly collaborates with the automotive industry, erasing safety features is a highly unusual practice. “I`ve never seen a standard safety feature removed from a vehicle. I`ve been doing this job for 17 years and I haven`t seen it yet,” said Sean Kane of Safety Research and Strategies.  The tenant must obtain the agreement of the business before the start of the lease and the tenancy period for any changes to the tenancy conditions covered in paragraph 1 of the previous section. 2. Everyone now knows that you don`t need this extra rental insurance, but just like the service contracts at Best Buy, you can negotiate your rent`s daily allowance down by agreeing to add all insurance (we call it “full boat” when some poor souls are soaked for all the extra protections – non-damage, personal accident insurance and additional liability. trifecta of consumer stupidity). One of the lines I used was, “For a few dollars a day, you have a million-dollar blanket.” That is true, but the payment of millions of dollars of additional liability is not due, unless you die.
It`s creepy. There is no saying that you cannot start the “reception” box instead as soon as your contract is printed, so the insurance is lagging behind and only your lower rate is paid.