Security – All security measures taken by the service provider are defined. This is usually the development and consensus on antipoaching, computer security and confidentiality agreements. A concrete example of ALS is an agreement on the level of service in the computational centre. This ALS includes: Supplier contracts are contracts signed between two organizations or individuals that legally require both parties to perform certain actions. A Service Level Contract (SLA) is an obligation between a service provider and a customer. Specific aspects of the service – quality, availability, responsibilities – are agreed between the service provider and the service user.  The most common component of ALS is that services are provided to the client in accordance with the contract. For example, internet service providers and telecommunications companies will generally include service level agreements under the terms of their contracts with customers to define service levels of service level sold in plain language. In this case, ALS generally has a medium-time technical definition between errors (MTBF), average repair time or average recovery time (MTTR); Identifying the party responsible for reporting errors or paying royalties; Responsibility for different data rates throughput; Jitter; or similar measurable details. A web service level agreement (WSLA) is a standard for monitoring compliance with web services according to the service level agreement. It allows authors to indicate performance metrics assigned to a web application, desired performance goals, and actions to perform if performance is not achieved. Как правило термин SLA используется применительно к ИТ и телекоммуникационным услугам.
В таком соглашении может содержаться детальное описание предоставляемого сервиса, в том числе перечень параметров качества, методов и средств их контроля, времени отклика поставщика на запрос от потребителя, а также штрафные санкции за нарушение этого соглашения. SLA, SLA, SL, S.S. Agreement at the operational level) . This section defines the objectives of this agreement, z.B.: overall, an ALS generally contains a list of objectives, a list of services covered by the agreement, and a definition of the responsibilities of the provider and the client under ALS.